Kellie's Castle Ticketing
Welcome to Kellie's Castle. By purchasing tickets through our website or authorized ticketing channels, you agree to comply with the following Terms & Conditions.
We provide ticket sales for admission to Kellie's Castle, including standard entry tickets, promotional packages, group tickets, and special event tickets (if applicable). Ticket types, prices, and availability may vary from time to time.
All ticket purchases are subject to availability. A booking is considered confirmed only after successful payment has been received and an official confirmation (e-ticket/receipt) has been issued.
Kellie's Castle reserves the right to reject or cancel any transaction suspected of fraud, misuse, or system error.
Tickets are valid only for the date and time slot (if applicable) stated on the ticket. Tickets must be presented at the entrance in the form of a QR code, e-ticket, or proof of purchase.
Visitors may be required to show identification for verification purposes.
Tickets are non-transferable unless otherwise stated. Kellie's Castle reserves the right to deny entry if a ticket is found to be resold, transferred without authorization, duplicated, altered, or misused.
All ticket prices are subject to change without prior notice. Kellie's Castle reserves the right to correct any pricing errors, promotion errors, or ticket listing inaccuracies.
Ticket prices may be inclusive or exclusive of any applicable taxes, processing fees, or service charges, depending on the platform used. Any additional charges will be displayed during checkout.
Payments are processed through secure and encrypted payment gateways. Kellie's Castle is not responsible for payment failures caused by banks, payment service providers, internet disruptions, or third-party systems.
Rescheduling requests may be allowed subject to management approval and ticket availability.
Kellie's Castle reserves the right to impose an administrative fee for rescheduling (if applicable).
Tickets purchased are generally non-refundable and non-exchangeable, except under the following circumstances:
Refunds (if approved) will be processed to the original payment method within a reasonable processing period, subject to bank/payment provider timelines.
No refund will be provided for customer reasons such as change of mind, late arrival, missed visit date, incorrect ticket selection, or failure to comply with entry rules.
Operating hours may vary due to maintenance, weather conditions, public holidays, crowd control, or operational requirements. Kellie's Castle reserves the right to:
without prior notice where necessary for safety and operational reasons.
Visitors are responsible for ensuring correct booking details are entered during ticket purchase (including visit date, quantity, and contact information). Kellie's Castle is not liable for issues caused by incorrect customer-provided details.
Visitors must arrive on time according to their ticket schedule (if applicable). Late arrivals may be denied entry during peak periods.
All visitors must comply with the rules and safety regulations while on Kellie's Castle premises. The management reserves the right to refuse entry or remove visitors without refund for:
Visitors are responsible for their own personal belongings. Kellie's Castle is not liable for lost or stolen items.
Photography for personal use is generally allowed unless restricted in certain areas. Commercial photography/videography, filming, or drone usage requires prior written approval from management.
Kellie's Castle reserves the right to use photos/videos taken on-site for marketing purposes unless a visitor requests otherwise.
Kellie's Castle shall not be held responsible for any losses, damages, delays, disruptions, or inconvenience caused by circumstances beyond our control, including but not limited to weather conditions, emergencies, government actions, or third-party service disruptions.
Nothing in these Terms limits liability where prohibited under Malaysian law.
By purchasing tickets, you consent to the collection and processing of your personal information (name, contact number, email, and transaction details) solely for ticketing, verification, customer service, and operational purposes.
We will not share personal data with third parties except where required for payment processing, legal compliance, or operational support.
Kellie's Castle reserves the right to modify these Terms & Conditions at any time without prior notice. Updated Terms will be effective immediately upon publication.
These Terms & Conditions are governed by the laws of Malaysia, and any disputes shall be subject to Malaysian jurisdiction.
